Our website address is: www.elitetickets.im

PRIVACY POLICY 

INTRODUCTION

We at “Elite Tickets & Hospitality” (hereinafter referred “Us” or “We”) are committed to protecting and respecting your privacy of your personal information. 

This Privacy Policy gives you detailed information on when and why we collect your personal information, how we use it, who we share it with and how we keep it secure. It also applies to data collected when you use our website and when you interact with us through social media, telephone, e-mail or when you participate in any of our special events or competitions. 

This Policy also sets out your rights under data protection legislation.

WHO WE ARE AND HOW TO CONTACT US

We are a limited company incorporated in the Isle of Man with registered number 020147V holding our registered office at

OUR COMMITMENT 

We take the protection of your personal information very seriously and will only process your personal information fairly, lawfully and in a transparent manner. This privacy policy explains the personal information that we are collecting about you and how we use that information.

We will only collect and use your personal information for a limited number of reasons such as:-

• to fulfil the order(s) that you have made; 
• to keep you up to date with our latest news offers and promotions;
• to help us to ensure that your shopping experience with us is simple and trouble free;
• to help us improve our services and products; 
• to meet our legal and contractual responsibilities; and 
• to help us tailor our marketing to you and your interests.

HOW DO WE KEEP YOUR INFORMATION SAFE AND SECURE

We have appropriate technical and organisational measures in place to protect your personal information from misuse, accidental loss or being accessed in an unauthorised manner, altered or disclosed.

All communications between your browser and our website uses a secure and encrypted connection.

Where we contract with any third party to process your personal information (such as payment processors) we enter into data processing contracts as required pursuant to data protection legislation which places a legal obligation on the data processors to ensure that your personal information is processed in a confidential, secure and safe manner and that they will assist us in the event of a data breach or if you decide to utilise your rights under the data protection legislation.

If there is a data breach we will notify you and any applicable regulator when we are legally required to do so.

THE TYPES OF INFORMATION THAT WE COLLECT

We only collect the personal information that is absolutely necessary to carry out our business with you, provide you with the particular goods you have ordered and to keep you up to date about all the latest news, offers and promotions. 

Our website is designed for a general audience, however we will not knowingly collect any data from children under the age of 13 or sell products to children. If you are under the age of 13, you are not permitted to use or submit your personal information to this website.

The following are some examples of information we collect about you when We interact with you:

• Identity Information such as title, name, surname, date of birth, occupation, 
• Contact data  such as e-mail address, contact number(s) residential address/billing address, delivery address, social media id (if you login via social media)  
• Financial Information such as i.e. payment details 
• Transaction Data such as history of your purchases, payments, fulfilment of orders and returns, communication with us  (this will include details such as basket number, order number, sub total, VAT, currency, any discounts, shipping details, number of items ordered, product identification numbers, category, reason for returns etc.)
• Technical Data such as unique identifiers of your electronic device such as IP address, browser details, login data including user name and password, time zone setting and location, browser plug in types and versions, operating system and platform.
• Profile Data  such as information on your purchases or orders, preferences, feedback, complaints and any survey responses
• Usage Data such as how and when you use Our site, what you searched for, what sections of Our site you entered, traffic, location etc.
• Marketing and Communication Data such as your preferences and consent or removal of consent in receiving marketing from us and our third parties. 

We may also collect use and share Aggregated Data such as statistical or demographic data which may be derived from your personal information. 

Aggregated Data does not constitute personal information as this information cannot be directly or indirectly attributed to you. However, if we do use Aggregated Data which is connected or combined with your personal information we will treat that data in accordance with is privacy notice.

HOW WE COLLECT YOUR PERSONAL INFORMATION 

We collect personal information from you in a number of ways as follows:-

• Directly – you will provide us with your Identity, contact details, financial information, profile, market and communication preferences etc. by filling in the forms on Our Site or by corresponding with us by phone, mail or e-mail or otherwise and this includes personal information for example when you:-
  
  • Create a login or account with us 
  • Login to our Sites
  • Place an order or return goods to us or make a complaint
  • Enter into one of our competitions
  • Complete a voluntary market research survey
  • When you login via social media 
  • 
    

• Automatically – where you interact with our Site we may automatically collect certain types of personal information such as Technical Data in respect of your equipment, your usage data re your browsing activity on our Site and contact data where you have some unfinished, or uncompleted orders or abandoned baskets. This information is collected by using Cookies and further information can be found in our separate Cookie Policy.

• Third Parties  – we may receive personal information about you from various third parties including:-

• Identity and Contact data from another individual if they order a product on your behalf or to be sent to you, from social media Platforms when you login via your social media platform and from third parties such as law enforcement agencies, associations and groups who share personal information for the purpose of fraud prevention and detection of crime and credit risk reduction  
• Technical data such as analytic providers like Google
• Contact, Financial and Transaction Data from Payment Service Providers 

HOW DO WE USE YOUR DATA 

We are only able to process your personal information if We have a legal basis to do so. As a Data Controller the legal basis for processing your personal information varies depending on the manner and purpose for which it was collected.

Your personal information is used by Us for a range of different which are listed in the below table together with the types of data used and the legal bases we rely upon for processing the personal information. 

We may process your personal information using one or more legal basis.

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

 If we wish to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. We may process personal information without your consent, in compliance with the above rules, where this is required or permitted by law.

HOW LONG WE KEEP YOUR DATA FOR

We will keep your personal information for no longer than is actually necessary for the purpose(s) it was provided for and to meet our legal obligations. Further details of the periods for which we retain data are available on request. 

MARKETING PREFERENCES, ADVERTS AND COOKIES

Marketing – your preferences

We may send you marketing communications and promotional offers from time to time:

• if you have opened an account with us or purchased goods from us, or registered for a promotion or event, and you have consented to receiving marketing information;
• if you have provided us with your details when you entered a competition and you have consented to receiving such marketing information.

We will use personal information to make a decision on what we may consider will be of interest to you, and to send you details of products and promotions which may be relevant for you.

We may ask you for your preferences in relation to receiving marketing communications by email, post, SMS and other communication channels.

We may also include with your order, inserts advertising goods, services or offers from other third-party companies that you may be interested in, however, in  respect of third party marketing communications, we will obtain your express consent before we share your personal information with any third party for marketing purposes.

You have full control of your marketing preferences and you can remove your consent at any time by:-

• unsubscribing or ‘opting-out’ by using the unsubscribe button and following the link included in the footer of any marketing email; or

All opt-out requests will be processed as soon as possible.

Cookies

Our website will use cookies which distinguishes you from other users and will keep track of your visits. Cookies help us to provide you with the best and streamline experience when you browse our website. They also help us to make improvements to our website.

It is possible to set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or will not function properly.

For detailed information on the cookies which we and our third-party providers use and the reasons why we use them, please refer to our separate Cookie Policy.

Online ads

We use online advertising to keep you aware of what we’re up to and to help you find our products. As with many other retailers, we may target our banners and ads to you when you use other websites and apps. 

We will do this using a variety of digital marketing networks and ad exchanges, and a range of advertising technologies such as web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience Service.

Our use of analytics and targeted advertising tools

We will use a range of analytics and targeted advertising tools to display relevant website content on Our website and online advertisements on other websites and apps (as described above) to you, deliver relevant content to you in marketing communications (where applicable), and to measure the effectiveness of the advertising provided. 

For example, we use tools such as Google Analytics to analyse Google’s interest-based advertising data and/or third-party audience data (such as age, marital status, life event, gender and interests) to target and improve our marketing campaigns, marketing strategies and website content. We may also use tools provided by other third parties, such as Facebook, to perform very similar tasks, using your Contact, Technical, Usage and Profile Data.

If you wish to opt out of targeted advertising you will need to disable your ‘cookies’ in your browser settings or opt-out of the relevant third-party. 

If you would like any further information about the data collected by these third parties or the way in which the data is used, please contact us.

Links to other websites and third parties

Our website may include links to and from the websites of our partner networks, advertisers and affiliates, or to social media platforms. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to their websites.

How we share your data

We may disclose and share your personal information with the parties set out below:

• where you have consented for us to do so. For example, if you have consented to receive marketing materials from third parties, or in respect of third parties’ products and services, we may pass your data on to the relevant third parties for the purpose of sending you such marketing communications;
• to business partners, suppliers, sub-contractors and other third parties that we use in connection with the running of our business for the purposes set out in the table above in the section ‘How we use your data’, such as:
  
  • • third party service providers that we engage to provide IT systems and software and to host our website; 
    • third party payment processing services to process your payment to us. We do not store your payment information. Your payment details are provided to the payment processing service you have selected, who are required to comply with applicable regulations and data protection laws and will act as Data Controllers in their own right. Please refer to the privacy policy of the relevant provider for details of how they process your personal information;
    • third party services to provide marketing and advertising services;
    • third party service providers that we engage to deliver and process your e-gift card orders and e-gift card payment (including Jigsaw Business Solutions Ltd and Stripe Payments UK Ltd)
    • third party service providers that we engage to deliver goods you have ordered and to manage any returns;
    • third party service providers that we engage to send emails and postal mail on our behalf including in relation to incomplete orders or abandoned baskets, or marketing communications, to provide data cleansing services and to provide marketing and advertising services;
    • analytics and search engine providers that assist us in the improvement and optimisation of our website;
    • affiliate networks through whom you have accessed our website;
• to any third party to whom we may choose to sell, transfer, or merge parts of our business or our assets. 
  
  • • to protect our customers and website from fraud and theft, we may share personal information that is required to make identity checks and personal information that we obtain from making identity checks (including data relating to your age, name and location), together with account information with third party organisations (including law enforcement agencies), involved in fraud prevention and detection and credit risk reduction. Please note that these third parties may retain a record of the information that we provide to them for this purpose;
    • we may further share personal information that is required to make identity checks and personal information that we obtain from making identity checks, together with account information, with organisations (including law enforcement agencies), involved in fraud prevention and detection and credit risk reduction. Please note that these third parties may retain a record of the information that we provide to them for this purpose;
    • if we are under a duty to disclose or share your personal information in order to comply with any legal obligation; or
    • to our professional advisers including lawyers, bankers, corporate service providers, auditors and insurers who provide consultancy, banking, legal, corporate, insurance and accounting services.
    • 
      

Your data and countries outside of Europe

The personal information we collect from you may be transferred to, and stored at, destinations outside the European Economic Area (“EEA”) using legally-provided mechanisms to lawfully transfer data across borders. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We will take all steps necessary to ensure that your data is treated securely and in accordance with this privacy notice.

Whenever we transfer personal information outside the EEA, we will ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards, as required by law, are in place. This may include using specific contractual clauses approved by the European Commission which give personal information the same protection as it has in Europe. 

Please contact us if you want further information on the countries to which we may transfer personal information and the specific mechanism used by us when transferring your personal information outside the EEA.

Your Rights

You have various rights under the data privacy legislation. This includes, under certain circumstances, the right to:

• request access to your personal information
• request correction of your personal information
• request erasure of your personal information
• request restriction of processing of your personal information
• request the transfer of your personal information
• object to processing of your personal information
• request human intervention for automated decision making

Further details of each of these rights are set out below. If you wish to exercise any of these rights, please email info@elitetickets.im

Request access to your personal information

You have a right to obtain a copy of the personal information we hold about you and certain information relating to our processing of your personal information.

Request correction of your personal information

You are entitled to have your personal information corrected if it is inaccurate or incomplete. You can update your personal information at any time by contacting us by email.

Request erasure of your personal information

This enables you to request Us to delete your personal information, where there is no good reason for us continuing to process it. Please note that this is not a complete right and we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Request restriction of processing of your personal information

You have a right to ask Us to suspend the processing of your personal information in certain scenarios

Request the transfer of your personal information

You have the right to obtain a copy of your personal information in machine readable format or to request the transfer of your personal information to another company.

Object to processing of your personal information

You have the right to object to the processing of your personal information where we believe we have a legitimate interest in processing it. You also have the right to object to our processing of your personal information for direct marketing purposes. 

Request human intervention for automated decision making and profiling

You have the right to request human intervention where we are carrying out automated decision making when processing your personal information. This form of processing is permitted where it is necessary as part of our contract with you, providing that appropriate safeguards are in place or your explicit consent has been obtained.

We will do our utmost to respond to all legitimate requests within one month. It may occasionally take us longer than a month if your request is particularly complex or you have made a number of requests. In such cases, we will notify you and keep you updated. 

As a security measure to protect your personal information, we may need to request specific information from you to help us confirm your identity and ensure your right to exercise any of the above rights. 

Right to lodge a complaint

If you have any concerns or complaints regarding the way in which we process your data, please email us directly at                                           . 

You also have the right to make a complaint to the Isle of Man Information Commissioner, whose details are listed below:-

Isle of Man Information Commissioner

Complaint Handling Department 

PO Box 69

Douglas

Isle of Man

IM99 1EQ

E-mail: ask@inforights.im

Website: https://www.inforights.im/

We would, however, request that you allow us the chance to deal with your concerns before you approach the ICO, so please do contact us in the first instance.

Changes to this privacy notice

From time to time we may change this privacy notice. If there are any significant changes we will post updates on our website or will let you know by email.

How to contact us

We welcome any comments or feedback and are more than happy to answer any questions you may have about your data.

Please send any questions, comments or requests for more information to info@elitetickets.im 

This Privacy Policy was last updated on 28th July 2022

Elite Tickets & Hospitality